SUBSCRIPTION SERVICES

If you have digital assets hosted on one of our dedicated servers or Content Delivery Network, you will be charged on a recurring monthly, quarterly, or yearly basis, according to your arrangement. You may cancel at any time prior to your recurring billing date, however please note that there are NO REFUNDS for hosting services once paid in advance. All subscription based cancellation requests must be submitted via the email address below.

To cancel your subscription services, send an email to: cancellations@upshift.agency

Please provide account# if applicable and indicate which service you would like to cancel, including the effective date.

CHARGES ON YOUR STATEMENT

Charges on your statement will appear from Creative Shift or Creative Shift, Inc. If the company’s legal name should change, it will be updated on this page to reflect as to how it will appear on your statements moving forward.

If you notice any unrecognized charges or discrepancy in the amount charged to your account, please contact us first via this page before attempting to decline any charge. This allows us to investigate the charges and resolve or clarify any issues through the proper channels. Sometimes you may forget about an upcoming payment or a subscription agreement that you have with us, which could lead to unrecognized charges. In this case like any other, we will gladly furnish any signed agreement, contract or invoice(s) for your reference. If you were charged in error for any reason, we will immediately initiate a refund.

To report an unrecognized charged or dispute the amount, send an email to: billing@upshift.agency

Please provide invoice#, transaction#, account#, and/or copy of agreement if applicable.

ADDITIONAL INFORMATION

We will never charge your card without your authorization or a signed agreement/invoice clearly indicating the nature of the charges and the amount. For your records, you may request a copy of any agreements, contracts and/or invoices that we have on file.  Additionally, you may request a summary of your billing history with us from as far back as one year prior to the current date. Please allow up to 72 hours for us to fill this request.

UPDATED: 11/25/2015

Support Request

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